Please be assured that we are committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us. That's whether you want to visit this website, our centre, attend events, or read, learn, research, interact, participate, volunteer for us, donate, receive goods (books, DVDs/CDs, Murtis, other articles) or use our services and mobile-tablet apps, want information, or want to learn more about what we do. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Notice under applicable law which includes:
We may collect and store information about you when you interact with us. For example, this could be when you:
When you interact with us on social media platforms such as Facebook, Google Plus, WhatsApp, Instagram, Twitter or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices. We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies. Please visit our cookies policy for information on this.
When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Notice as 'personal information'). This may include your name, address, email address, telephone number, date of birth, job title, volunteer details with AVDBF, and other information relating to you personally which you may choose to provide to us. Data protection law recognises that certain types of personal information are more sensitive. This is known as 'sensitive' or 'special category' personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person's sex life or sexual orientation. Sensitive information will only be collected where necessary, for example, health information when you register for a challenge event or to deliver a community service as a volunteer. Clear notices will be provided at the time we collect this information, stating what information is needed, and why. With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for use in a case study.
If you're aged 16 or under, you must get your parent/guardian's permission before you provide any personal information to us.
We will use your personal information for the following purposes:
We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us. We will only share your data for the following purposes:
We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Notice.
We understand that additional care may be needed when we collect and process the personal information of vulnerable supporters and volunteers. In recognition of this, we observe good practice guideline in our interactions with vulnerable people.
We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction). If you request that we stop processing your personal information for the purpose of marketing, we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted. In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner's Office.
We may, on occasion decide to use the services of a supplier outside the European Economic Area (EEA), which means that your personal information is transferred, processed and stored outside the EEA. You should be aware that, in general, legal protection for personal information in countries outside the EEA may not be equivalent to the level of protection provided in the EEA. However, we take steps to put in place suitable safeguards to protect your personal information when processed by the supplier such as entering into the European Commission approved standard contractual clauses. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
Data protection legislation gives you the right to request access to personal information about you which is processed by the AVDBF and to have any inaccuracies corrected.
You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.
If you wish to exercise these rights, please ask for our Subject Access Request form and send it along with copies of two separate identification documents which provide photo identification and confirm your address, such as a passport, driving licence, or utility bill.
Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.
You can send the documents via post or email to our Information Compliance Manager.
We will respond within 40 days, on receipt of your written request and copies of your identification documents. We reserve the right to charge a fee of £10 to process the request.
You can contact our Information Compliance Manager by
If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please contact our Information Compliance Manager.
If you would like to make a complaint in relation to how we have handled your personal information, please follow our complaints procedure. If you are not happy with the response you receive, then you can raise your concern with the relevant statutory body: Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We are in the processes of registering with the Information Commissioner's Office as a Data Controller. We will update the registration details here. Alternatively, you can visit their website www.ico.org.uk
You can learn more about EU GDPR https://ec.europa.eu/info/law/law-topic/data-protection_en
Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them. (Last updated: 25 May 2018)